FAQs

Where do you ship? 


We currently only ship within the United States

How long does it take to process orders?

We process orders within 1-2 business days. Shipping times are determined by the method selected on your order.

Can I change/cancel my order?



If you need to change or cancel your order, please email us at help@soultreecity.com for assistance. Once an order has shipped, we are unable to cancel or change the order and a return will need to be processed. Shipping fees are non-refundable, but returns are free. Please email help@soultreecity.com for a return approval/label.

What is your return/exchange policy?

You can find our return policy here: Returns Policy